Most collectors have their own personal desktop or laptop and are accustomed to using the Microsoft Windows operating system. The latest .net Collections Software front end provides the collector the ability to manipulate their collector screen making their desktop custom to their needs.
Monthly collector statistics are provided real time so they can see how they are progressing toward monthly goals. Revenues collected month to date against their personal objective and where they stand against their team can be a great performance motivator.
Microsoft SQL Server is an agile search engine that empowers the collection manager the ability to manipulate files creating collector queues on the fly, as well as, setting up the daily work effort in advance. Actions on accounts can be setup so that the customer’s workflows are established and automatically flow from one event to the next without the manager’s daily attention.
The latest Collection Agency Software can provide the client access to the debtor files so they can remotely make modifications including adding accounts, posting payments, changing status, and viewing current activities. The client can access their monthly reports via a web portal and can also print their invoices directly from their customized web page.
Collections software using the latest technology provides the systems administrator ability to “Micro-manage” account handling. The systems manager can easily group accounts by common elements then perform an action on the selected accounts. Examples of possible actions include moving the accounts to a new collection phase or changing the status and moving the accounts to legal status.
Well designed Debt Collection Software incorporates a module to easily import and export data files. In the past every time the Collection Agency won a new client, the agency would pay their software vendor a chunk of cash and wait 30 days or more before they could begin processing the new files. Today, with a loader module the files can be imported, fields matched with their appropriate field labels and the new client’s files can be ready start collections process in 30 minutes or less.
Workflows can be defined that take the new accounts from phase one with an introductory letter sent to final closure of the account with payment received in some cases without a collector ever touching the account.
Debt Collection Software technology has progressed to the point that the investment often can be justified by eliminating some job functions and by the increased productivity enjoyed.